Returns Policy

If for any reason you are not 100% satisfied with your purchase, you may within 14 days, return the goods to us for a refund or exchange as you wish.

Goods must be returned in a new and unused condition, not soiled in any way, together with all packaging and tags (where appropriate) attached. You must also enclose your till receipt and a short note with your name, address & phone number to tell us what to do with it (without this information we cannot process refunds).

Please send your returns to:

Glasgow Scout Shop
FREEPOST SCO4140
21 Elmbank Street
Glasgow
G2 4PB

You will only be refunded for the goods returned. No postage will be refunded. Please also note that the freepost address will only allow up to 1000g in weight. If your need to return something heavier, or if you are returning something from outwith the UK, please contact us to make arrangements.

If you order the incorrect colour of neckerchief and it is one which we do not hold in stock, unfortunately we cannot refund/exchange it. Please make sure you have selected the correct colour combination.

If we have agreed to order a special occasion badge for you, that you have designed, we will be unable to accept returns of it unless there is a difference between what you agreed in your sample or artwork and what you have received.

Refunds will be made to the original method of payment.