Activity Swimmer Stage 4

Need some help?

We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

0141 248 5941
info@glasgowscoutshop.com

Hassle free returns

Order before 10:00 for same-day dispatch

Delivery

Shipping And Handling

Shipping costs

Please note that we only dispatch orders Monday to Friday.

1) STANDARD Delivery (Royal Mail 2nd class)
Orders up to £100 – £3.50
Orders over £100 – FREE

2) EXPRESS Delivery (Royal Mail 1st class)
Orders up to £100 – £6
Orders over £125 – FREE

3) Only ordering badges and your order value is less than £100? Select our £1.50 badge only order delivery service.

4) COURIER – Interlink/DPD
This will be dispached via Interlink/DPD Courier. These are generally delivered the next working day (Mon-Fri) after the day of dispatch. This is not a guaranteed next day service. It may take longer depending on your postcode eg IV, AB, KY & PH. You will be required to sign for the parcel unless a suitable shipping note has been received i.e leave with neighbour or leave round back. Please use a mobile number and email when placing the order, you will get a text/email notification from Interlink/DPD with an hour delivery slot and then a 15 minute allocation. You can also change your delivery from here either requesting it be left with a neighbour, left in a safe place, collect from depot or deliver another day.

All courier orders are charged at £8.50 and we aim to dispatch on the same day if the order is received before 10.00 hrs (Mon-Fri), if received after this time or ordered at the weekend it will be dispatched the next working day (Mon-Fri).

All BFPO orders will desptched via Royal Mail.

Most goods are posted via Royal Mail to mainland UK. We aim to post your order out the same day if received before 09.00 hrs, Monday – Friday. Orders received after 09.00 hrs should be dispatched the next working day (Mon-Fri). A slight delay may occur if we are extremely busy, it may take an extra day or so for us to dispatch it. We do our best to get your order on its way to you as fast as we can and we are commended on the speed of our service.

Delivery Schedule

All goods are posted via Royal Mail or Interlink Express/DPD to mainland UK. We aim to dispatch your order out the same day if received before 09.00 hrs, Monday - Friday. Orders placed after 09.00 hrs should be dispatched the next working day (Mon-Fri). A slight delay may occur if we are extremely busy, it may take an extra day or so for us to dispatch it. We do our best to get your order on its way to you as fast as we can and we are commended on the speed of our service.

Royal Mail aim to deliver 1st class items (Express Delivery) within 1 - 2 working days and 2nd class (Standard Delivery) within 3 - 5 working days. Parcels are items weighing over 2kg. These may/will be sent via DPD/InterLink Express. These will generally arrive the next day but may take 2 or 3 depending on your postcode. These will require a signature. (Please bear this in mind when ordering several items of uniform or larger stock lines.)

24 hour next day delivery service within the UK is available. However, it may not always be possible. The price of delivery will include original P&P plus a surcharge. This will be dependent on the nature and weight of the goods. Please phone the shop to see if this service is available. If it is, we will get back to you to confirm the extra cost of delivery. Please remember that guaranteed deliveries must be signed for.

Overseas orders will depend on what is ordered and where it is to be sent. Please email us for any more information.

If you know that your order is big and heavy can you please make sure that the delivery address is applicable. You may be required to give a signature on delivery. If you know you will not be there, either leave a shipping note requesting a neighbour or use a work address.

Back Orders

If your item is not in stock, we will put it on back order for you. You will be charged for these items at the time of order. You will be notified if the product is out of stock by a small note on your reciept. If we do not have the majority of the items you have ordered we will notify you by email. We will forward these on as soon as they are available at no further charge.

View our full delivery information

Returns

If for any reason you are not 100% satisfied with your purchase, you may within 14 days, return the goods to us for a refund or exchange as you wish*.

*Goods must be returned in a new and unused condition, together with all packaging and tags (where appropriate) attached. You must also enclose your till receipt and a short note with name, address & phone number to tell us what to do with it (without this information we cannot process refunds). You will only be refunded for the goods returned. No postage will be refunded. Items returned that smell of food/smoke or are covered in pet hair will be refused a refund. Please also note that freepost address will only allow up to 1000g in weight.

Return address;

Glasgow Scout Shop
FREEPOST SCO4140
21 Elmbank Street
Glasgow
G2 4PB

Please note – If you order the incorrect colour of neckerchief and it is one we do not hold in stock unfortunately we cannot refund/exchange them. Please make sure you have selected the correct colour combination.

View our full Returns Policy

Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.

3. Choose the store of your choice and collect your items

Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

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